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Refund Policy

Payment is split 50/50: a 50% advance to start, 50% on approval. This policy covers your right to a full refund of the advance if you cancel before work begins, the protection on the balance you pay on approval, and what happens if I miss the 7-day deadline.

📅 Effective: July 31, 2026 📋 Version: 1.1.0

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My Guarantee Eligibility & Refunds Exceptions Request Process Delivery Timeline Disputes
01

My Guarantee to You

URGENT WEBSITE is built on speed. I promise to deliver your website within 7 days of receiving your 50% advance and your content. Here's what I stand behind:

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7-Day Delivery

If I miss the 7-day deadline, your 50% advance is refunded in full and the finished website is yours at zero cost — source files and go-live included.

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Functional Website

Your site will be fully functional — responsive, with working forms and integrations.

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Mobile Responsive

Every site I build works flawlessly across devices — desktop, tablet, and mobile.

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Post-Launch Support

I offer 7 days of basic support after launch to fix any issues that arise.

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Key point: My goal is your satisfaction. If something isn't right, I'll work with you to make it right before resorting to refunds.

02

Your Zero-Cost Exit & Refund Rights

Your 50% advance is refundable in full if you cancel before the build begins. Once the sprint starts, the advance covers the committed build time and is non-refundable. The 50% balance you pay on approval is covered separately. Here's how it breaks down:

Refundable — Your Advance Comes Back When:

On the Advance & Balance:

  • Your 50% advance is refundable in full only if cancelled before the build begins
  • Once the build has started, the advance is non-refundable — it covers the committed build time
  • Delays caused by your side — late content, changing requirements, or extended approvals — may pause the build window
03

Non-Refundable Situations

Once you approve the finished build and pay the 50% balance, that balance is due and is non-refundable in the following situations:

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Note: I always aim for fair outcomes. If you believe an exception applies, contact me and I'll review your case personally.

04

How to Request a Refund

Requesting a refund is straightforward. No forms, no portals — just reach out directly:

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1. Email Your Request

Send an email to contact@urgentwebsite.in with the subject "Refund Request — [Your Project Name]". Include your order details and reason for the request.

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2. Or Message on WhatsApp

You can also submit your refund request via WhatsApp. I'll acknowledge receipt within 2 hours during business hours.

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3. I Review Your Case

I review the project timeline, communications, and delivery status to determine eligibility. I'll respond within 24 hours.

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4. Refund Processed

Approved refunds are processed to the original UPI account — the 50% advance (if cancelled before the build starts) or the 50% balance (where eligible). Refunds are completed within 5-7 business days.

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Refunds apply only to amounts you have actually paid — the 50% advance (refundable if cancelled before the build starts) or the 50% balance (where eligible). I will confirm any refund initiation via email and WhatsApp.

05

Delivery Timeline & Refunds

Order Placed
Brief approved, project queued in the build sprint. A 50% advance secures your slot.
Content Received
You send your content (text, images, logo) and the 50% advance is received. The 7-day clock starts now.
Draft Ready (5-6 days)
I share a preview link for your review. Minor adjustments can be made.
Build Complete (7 days)
Site finished and approved — the 50% balance is due. If I miss the 7-day build window, your advance is refunded and the build is yours free.
Go Live (separate)
Deployment is outside the build window. I connect your domain — going live takes 24-48 hours for DNS propagation.
Post-Launch (7 days)
Basic support included. Bugs or issues fixed at no extra cost.
Beyond 7 Days
Standard refund policy no longer applies. Paid maintenance available if needed.
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Important: The 7-day timeline starts only after I have received your 50% advance and all required content from you. Delays in providing content pause the clock.

06

Dispute Resolution

If you believe a refund decision was unfair, here's how we resolve it:

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Step 1: Direct Discussion

Contact me directly to discuss your concern. Most issues can be resolved informally.

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Step 2: Mediation

If we can't agree, we engage in good-faith mediation to find a fair resolution.

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Step 3: Legal Recourse

As a last resort, disputes are subject to the exclusive jurisdiction of courts in India, per my Terms of Service.

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I value my reputation and want every client to feel they received fair value. If something went wrong, I genuinely want to make it right. Please reach out before escalating.

Version History

v1.1.0 July 31, 2026 Revised for 50/50 split payment — 50% upfront, 50% on approval
v1.0.0 July 25, 2026 Initial refund policy release